Cancellations
How to cancel orders before you receive your product.

If you placed your order in the last 24 hours and wish to cancel it, please email: info@tnseurope.co.uk with your order number, the date of purchase, your full name and address.  

N.B. You will find your order number on your confirmatory email.

IMPORTANT: Please note that the following items are non-cancellable, non-returnable & non-refundable:

•Any training booked
•Any deposit taken for training
•Any tooling that has been used or damaged
•Postage & packaging costs (if an item has aldready been dispatched).

What if my order’s already been dispatched?

Because we like to dispatch our products as soon as possible, sometimes we may have dispatched your order before you call or email.  In that case, please wait for your product to arriveand follow the instructions on the invoice you receive with your product.

Exchanges
TNS Europe is currently unable to handle exchanges.

Returns & Refunds
TNS Europe returns policy

We want you to be happy with the goods and services that you receive from our suppliers.  We will refund goods purchased from our site, as long as the following requirements are met:

• You have seven days, from the receipt of goods, in which you can refund your order. 
• You MUST inform us that you require a refund within seven days.
• Purchases are returned in good condition and in original packaging, where appropriate, unless faulty.
• You must NOT destroy or dispose of any product, even if it is faulty, before arrangements have been discussed with us and the supplier.
• The cost of return postage will be at your expense unless the goods are faulty or the supplier in question offers a 'free returns' service.

Please note that the following items are non-cancellable, non-returnable & non-refundable (unless faulty):

• Written e-papers and e-books which have been downloaded
• Postage & packaging costs (if an item has aldready been dispatched)

Please make sure you understand if a product is considered “bespoke” before you purchase it.  If you have any doubt about the product you are ordering, please contact us at info@tnseurope.co.uk.

Refunds will be made to you within 28 days of receipt of the returned goods, as long as you have followed all of the procedures and timeframes above and below.

Refunds will be made to your credit or debit card only, via Paypal or Sagepay, TNS Europe online payment facility. Please note, this may mean your payment is refunded into your own Paypal account, depending on your own Paypal settings.

Individual supplier's returns policies

In some instances suppliers will offer an extended returns policy but this is at their discretion.  Please refer to your invoice for further information.

How to return a product

1. It is essential to initially notify us by emailing info@tnseurope.co.uk if you wish to cancel, return or refund your order.  Always return your item to the returns address given by the supplier.Please do not return items to TNS Europe.  Please ensure that you agree with us when and how you will return the goods (unless such requirements are clearly stated in the supplier’s order confirmation or invoice) before the end of the seven-day period (or such other period which may apply). If you believe the goods are faulty, then you must explain this at this time.
2. Then please follow the supplier’s instructions stated on the invoice you received with the product.
3. You must NOT destroy or dispose of any product, even if it is faulty.
4. You must return the goods appropriately packed to the supplier from whom you bought them.  Please obtain proof of postage.  Please note, the costs of return postage will be at your expense unless the goods are faulty or the supplier in question offers a 'free returns' service. Please include with the returned goods your full contact details, a note stating the reason for return and specify any exchange you wish to make to return the item.
5. Once a supplier has received the returned product, and subject to the terms of this policy, and terms & conditions for shoppers on this website, we will then issue a refund of your order payment.
6. Test equipment, all test equipment carries a manufacturer warranty, items must be returned direct to manufacturer.

This information summarises the main terms of our supplier’s returns policies.  However, we do not warrant or guarantee that the information set out above will apply to the goods or services you have purchased.  You must check the product’s relevant information before purchase.  To find out a specific product’s return policies please email: info@tnseurope.co.uk. We are not responsible in any way whatsoever for any loss or damages you may suffer in relation to the information set out above, our suppliers' returns or refunds policies or in relation to any goods or services you purchase or return.