Please see below typical question and answers

Q, Do I pay for delivery?

A. Yes unless otherwise stated

Q. Who will be making my delivery?

A. We are not able to specify exactly which courier will deliver your parcel as we use a variety of partners dependent on the products purchased, location and time of order. You will however receive tracking information once your parcel has been despatched.

Q. What if I am not in when you attempt delivery?

A. The courier will leave details, usually a card specifying how you can get in touch with them to collect or re-arrange delivery of your parcel.

Q. Do I need to sign for the goods?

A. Yes, you will need to sign for the goods.

Q. If the packaging is damaged what should I do?

A. If the packaging is damaged it is essential that you clearly write this on the proof of delivery. This may affect your ability to obtain an exchange.

Q. If the product is damaged what should I do?

A. In the unlikely event that this does occur please call us immediately on 0845 508 1619 ( you will need to notify us within 24 hours of your delivery )

Q. Can I have the goods delivered to alternative address?

A. No unfortunately for security reasons the goods have to be delivered to the same address used to place the order.

Q. When will we deliver?

A. Our delivery times are usually Monday - Friday, 7am - 7pm and Saturday 7am - 12 Noon. Some products that are non stocked products like some toolkits will be delivered within 10 working days.

Q. Can I track my order?

A. Wherever this facility is offered by the courier we will pass on the tracking information to you.

Q. Can I select a time slot?

A. Unfortunately we are not able to offer this service at the present but is something that we are working on.

Q. Can you deliver to my work address?

A. No, unfortunately for security reasons the goods have to be delivered to the same address used to place the order.